Do I need to install anything?
No, our web poll service is completely hosted on our servers. You do not need to download or install anything. All you need to do is to place few lines of code into your web page.
Can I try your service for free?
Yes, if you register for a free account, you can take advantage of our 30-day free trial offer. This allows you to create your own web poll and place it into your web page to see if it meets your requirements - you can use the respective poll without restrictions during the trial period. If you would like to continue to use the poll after the 30-day trial period, you will have to subscribe to one of our paid service plans. Click here to register for a free ViewletPoll account.
How many times during the year, can I change the poll?
There is no limitation to the number of times you can alter the poll.
Let's say every month I want a different set of questions, and also want to reset the results, can I do this?
Yes. Different questions, different responses, reset the results... anytime, as often as you want.
Can I change my poll question after the poll has been purchased?
Of course you can! You can edit your poll question, poll answers, or reset votes to allow your visitors to vote again as often as you like. Just sign in into you account and select the "My Polls" section to edit your polls.
Please note that you do NOT need to change the code placed in you web page when you change your poll question, answers, or when you reset votes.
What is the maximum number of answers in a single poll?
This depends on the skin selected. Most of the skins support 12 answers, special skins are limited to 10, 8 or 6 answers. Check out the skin demos to see the maximum number of answers for each skin.
Can I get custom skin for my company / web site?
Yes, we can design a custom skin exclusively for your company or web site. Such custom skin will be available only to you, and will be designed to perfectly fit the look of your web site, or your corporate identity. Please contact us for further details and pricing.
Can I remove the line "powered by Qarbon?"
There is currently an animated advertisement, which is displaying only in the free trial. The static and unobtrusive line "powered by Qarbon" is currently present in Bronze service plan. This small banner helps us reach new customers and cover the running costs, and this, in turn, helps us keep the subscription fees for the respective service plans as low as possible, and improve our services for you - our valued customer.
Can I have more than one poll?
Yes, the Silver and Gold service plans allows you to create 5 and 10 polls, respectively. Please note that you will only need more than one poll if you are running several web sites, and need to have several distinct polls at the same time at these web sites.
If I am a webmaster, can the one poll I have be running on any site?
Yes... you can place the poll on any site you can edit.
Does your web poll offer a multilingual interface?
Yes, the web poll itself offers a multilingual interface, currently the following languages are supported:
- Chinese (Simplified)
- Chinese (Traditional)
- Russian new
The ViewletPoll web site is available only in English.
If you would like to translate the poll messages into your language, please contact us. We would be very happy to add more languages, we can offer you a discounted price in return for your contribution.
Can someone vote more than once?
No one can vote more than once unless you enable this option when creating or editing the poll. If the "Allow multiple votes" option is not enabled, respondents will not be able to vote again until you reset your poll.
Can I hide the poll results from respondents?
Yes, this option is available in the Gold service plan but you may also try it during the free trial. You are also allowed to specify a "thank you" message for your respondents when poll results are hidden.
Which web browsers are supported?
Our web poll is designed to run on any flash-enabled browser. The following browsers are guaranteed to support our polls:
- Microsoft Internet Explorer 5.0 and later (tested on 5.0, 5.5 and 6.0)
- Netscape Navigator 4.7 and later (tested on 4.7, 6.1 and 7.1)
- Opera 5.02 and later (tested on 5.02, 6.00, 7.11 and 7.50)
- Mozilla 1.2.1 and later (tested on 1.2.1, 1.4, 1.7 RC2) *
- Mozilla Firefox 0.9 and later (tested on 0.9 RC) *
The Macromedia Flash Player 6 or later is also required. Currently more than 90 per cent of all browsers are equipped with the Flash Player, and for those which are not, Flash Player is still only a ~500kB download.
To get the latest version of the free Flash Player for your platform, click here.
* There is a known issue with Mozilla 1.5 and 1.6, which is causing the polls to draw incorrectly. This bug has been already fixed, thanks to the Mozilla development team, and we have tested the version 1.7 RC2 which works fine. This bug also applies to earlier versions of Mozilla Firefox (0.8 and earlier).
What if I forget my password?
In case you forget your password, click the "Forgot password?" link at the bottom of the sign in box, and then enter the e-mail address that you are using to sign in into your account. Please note that due to security reasons we cannot send your password to a different e-mail address.